PPAPP obliged to give a good library service, high quality and comprehensive for all the people in Penang
Ensure PPAPP collection are heightened by 70,000 volumes of books and 6000 media materials each year.
Ensure 60% of collection PPAPP in Malay language which is aimed at making PPAPP as a center of excellence in language.
Ensure the use of the media is maintained within 10 minutes.
Make sure every question is simple and does not require further research to be completed within 15 minutes,
while the tough questions and require further research is completed within 1 day.
Ensure the registration of membership for each member completed within 15 minutes.
Ensure the return of loan services and reading material for each member completed within 5 minutes.