Client Charter
Charter is a commitment PPAPP in determining the quality objectives to be reached and implemented:
- Provide efficient, accurate and friendly
- Aims to provide a complete collection and taratur towards establishing a center of excellence for state information
- Registration Application complete each member shall be completed within 10 minutes
- The loan process reading each member will take 3 minutes
- The repatriation process of each member will take 3 minutes
- Referral services are always willing to help you to keep track of information in the last 15 minutes
- Designing and implementing appropriate activities to encourage the reading habit to produce citizens
- Penang cultured reading and informative